Scheduling & Cancelations
A regular time-slot allows families to plan with certainty and supports continuity of learning. That said, students get sick, cars break down, weather gets hazardous, life gets hectic and sooner or later everyone needs a vacation! So what happens when you...
Request to shift from in-person to virtual
This is a great option when driving is difficult, and can be done unless the student is in Kindergarten or has a learning condition affecting their ability to learn online. Providing notice allows the teacher time to adjust learning materials and activities for the online class.
Cancel at short notice (less than 7 days prior)
Unfortunately, sessions canceled within 7 days can not easily be reused. Families have two options:
they may pay a half rate of $40
they may pay the full rate of $80 and 'bank' a complementary make-up session to take at a future date. The make-up session is arranged as soon as possible, according to the availability of both the family and teacher. It may therefore be subject to wait-time. It does not expire, but only one make-up session may be 'banked' at a time. This means that any additional sessions cancelled at short notice before the make-up has been held must be paid for at half rate ($40).
For both options, payment must be made on the day the session was originally scheduled to take place. Sessions that are canceled after the session time has started must be paid for at the full rate and can not be made up.
Cancel with notice (more than 7 days prior)
Families are able to cancel without payment to accomodate planned absenses such as family vacations. For clarity, written notification must be provided via text or email at least 7 days prior. If a family cancels multiple sessions, the first two sessions can be missed without payment. The remaining sessions are payable at a rate of $20 per session to hold that time-slot for your child until they recommence. The exception is during the summer vacation period, where extended periods of absence without payment can be accommodated due to the increased number of session times available. Extended periods of absence without payment can not be accomodated at other times of the year due to the limited number of time-slots available and the need to offer a start to wait-listed students.